Please remember to read this page first or reference the other pages within this website before contacting your support representative.
Q. When I started EasyDose it advised me that an update was available. I clicked OK to install the update and I received a message that EasyDose could not be installed or could not run.
A. For one of many possible reasons, the installation failed. The failure could be due to a hardware glitch or even a software glitch.
The only way to correct this issue is to uninstall and reinstall EasyDose.
- From control panel navigate to the list of programs installed on your computer. (‘Add/Remove Programs’ for XP and ‘Programs and Features’ Windows 7 & 8)
- Uninstall EasyDose
- Reinstall EasyDose from this page: https://easydose.net.au/easydose/easydose/
Q. When I checked for any updates File > Check for updates, EasyDose advised me that an update was available. I clicked OK to install the update and I received a message that EasyDose could not be installed or could not run.
A. For one of many possible reasons, the installation failed. The failure could be due to a hardware glitch or even a software glitch.
The only way to correct this issue is to uninstall and reinstall EasyDose.
- From Control Panel navigate to the list of programs installed on your computer. (‘Add/Remove Programs’ for XP and ‘Programs and Features’ Windows 7 & 8)
- Uninstall EasyDose
- Reinstall EasyDose from this page: https://easydose.net.au/easydose/easydose/
Q. When I started EasyDose I received a message that EasyDose could not be installed or could not run.
A. This failure could be due to a hardware glitch or even a software glitch.
The only way to correct this issue is to uninstall and reinstall EasyDose.
- From Control Panel navigate to the list of programs installed on your computer. (‘Add/Remove Programs’ for XP and ‘Programs and Features’ Windows 7 & 8)
- Uninstall EasyDose
- Reinstall EasyDose from this page: https://easydose.net.au/easydose/easydose/
Q. While backing up EasyDose I received an error message causing the backup to fail.
A. The most common reason why the backup fails is because of the chosen location. If the SQL server cannot access the backup location, due to security settings, the backup will fail. Read this page to assist with a detailed explanation, BackUp Error.
Q. My Monthly Health Department report is not calculating correctly.
A. Known Shortcomings
This report can in no way cater for all scenarios during a given period and compiles data from know information contained within tables holding data for each client. In perfect world, where a patient starts dosing from the 1st day of the month to the last and does not change their dosing schedule part way through the month, the report will accurately show the last Dose (Volume) and correctly calculate the Missed Doses and Takeaway Doses.
Under the following circumstances, the calculation of Missed Doses may be incorrect:
- A Patient Starts or finishes doseing part way through the month.
- A Patient changes their dosing schedule and the operator fails to update that schedule within the prescription form. (“Update Dosing Schedule”), or
- The patient, on prescription, changes their dosing drug part way through the month.
In these circumstances, the report form will more than likely indicate an incorrect number missed doses. There are various reasons for that which simply cannot be catered for through programming alone.
To overcome these circumstances, the Report Form has been designed to allow the operator to manually adjusted the Dose volume, the number of Missed Doses and the Number of Takeaway Doses. (Columns with a ‘+’ allow manual entry). Other columns such as ‘New’, ‘Ceased’ and ‘Comment’ can also be manually adjusted.
This will allow for accuracy to be maintained within the report.
See https://easydose.net.au/easydose-dispensing-solutions/reports/health-department/ for further details on this report