Support

Support, service and maintenance fees

The following fees apply for all support provided by EasyDose Pty Ltd.

EasyDose (5 patient version if provided on 90 day trial and One-Off Special – initial 12 months free License Version)

  • No free support supplied.
  • Website assistance available.
  • $100 per hour Initial Setup Support if required.
  • $140 per hour for all remote connections and telephone support.
  • $220 per hour for ALL personal attendance at store.

EasyDose (Purchased 5 patient, 10 patient & unlimited versions)

  • Free maintenance up to 1 hour per month, provided the website has first been utilised by the client and/or the resolution is not contained within the website.
  • $140 per hour for all remote connections and telephone support in excess of 1 hour per month or the website was not utilised.
  • $220 per hour for ALL personal attendance at store.

Reinstallation

  • 1 free re-installation per year per client.
  • More than 1 reinstallation per year:
    – $200 for full reinstallation (includes SQL Database).
    – $140 for EasyDose program only.

EasyDose 5 & 10 patient and Open versions:

  • We will first refer each and every client to this EasyDose website for support.
  • If the information required is not available on the website, free support services will be provided in accordance with provisions above, including the time limit of 1 hour support per month.
  • If the information is available on the website and after having been referred to the website, telephone and remote connection support services will be charged at $140 per hour.

EasyDose (Won as a free trial)

  • No free support supplied.
  • Website assistance available.
  • $140 per hour for all remote connections and telephone support.
  • $220 per hour for ALL personal attendance at store.

Email us for support, click here.