Support, service and maintenance fees
The following fees apply for all support provided by EasyDose Pty Ltd.
EasyDose (5 patient version if provided on 90 day trial and One-Off Special – initial 12 months free License Version)
- No free support supplied.
- Website assistance available.
- $100 per hour Initial Setup Support if required.
- $140 per hour for all remote connections and telephone support.
- $220 per hour for ALL personal attendance at store.
EasyDose (Purchased 5 patient, 10 patient & unlimited versions)
- Free maintenance up to 1 hour per month, provided the website has first been utilised by the client and/or the resolution is not contained within the website.
- $140 per hour for all remote connections and telephone support in excess of 1 hour per month or the website was not utilised.
- $220 per hour for ALL personal attendance at store.
Reinstallation
- $60 + GST for simple install such as the front end only (EasyDose program only).
- $120 + GST for full installation which includes SQL and EasyDose program.
EasyDose 5 & 10 patient and Open versions:
- We will first refer each and every client to this EasyDose website for support.
- If the information required is not available on the website, free support services will be provided in accordance with provisions above, including the time limit of 1 hour support per month.
- If the information is available on the website and after having been referred to the website, telephone and remote connection support services will be charged at $140 per hour.
EasyDose (Won as a free trial)
- No free support supplied.
- Website assistance available.
- $140 per hour for all remote connections and telephone support.
- $220 per hour for ALL personal attendance at store.
Email us for support, click here.